Key Responsibilities

• Quality OOH service is critical to retaining Clyde customers. A proficient travel consultant with the ability to adapt to any customer according to their policy and preferences and style of communication is required for the success of the OOH service.
• Coordinate and book all travel reservations for any customer by email, telephone, or Clyde technology products used by customers.
• Book all business travel arrangements within client policy and preferences.
• Find creative solutions for travellers in urgent travel circumstances.
• Communicate constantly with customers who have made contact and are waiting for solutions.
• Complete handovers to ensure a seamless customer experience.
• Develop client and internal relationships with effective communication skills.
• Study and learn general knowledge of all customers and their requirements.
• Maintain sound administrative practices.
• Action the Emergency Response Procedure when critical travel incidents occur.
• Provide quality and efficient service that leads to positive customer feedback.

Candidate Requirements

Essential

• Educated to HND level or equivalent experience
• Demonstrable track record in business travel operations
• Extensive knowledge and experience of GDS systems like Amadeus, Sabre, or Galileo
• Demonstrable experience in the travel industry, with focus on marine and offshore travel, or complex international corporate travel.
• Comprehensive understanding of global geography and international destinations to support client interactions and managing complex itineraries.
• Proficient in conflict resolution with an ability to handle customer disputes and challenging circumstances effectively.
• Excellent interpersonal skills
• Extensive experience using MS office tools including Outlook and Excel

Closing date: 13th Dec 2024