Key Responsibilities

• Client focus – with accountability for managing client enquires and expectations on all personnel functions
• Overall accountability and responsibility for audit requirements within the Personnel team locally, including ISM, STCW, MLC, ISO, SOC, TMSA and other regulatory bodies.
• Communicate regulatory and policy changes to all stakeholders and report any impact on service provision.
• Drive continuous improvement initiatives within the teams both in Glasgow and Mumbai – leveraging on best practice and technology
• Drive improvements with COMPAS, including scheduling and other crewing capabilities, to drive greater efficiency
• Coordinate and manage scheduling cost requirements as directed by the Fleet Manager
• Drive key efficiencies within the department annually in line with wider Company objectives – evidencing and engaging with our Business Control and BITT teams to support, as necessary.
• Analyse and manage onshore manpower requirements, including supporting the Head of Marine Personnel Operations with our wider workforce planning agenda.
• People management responsibility for a team in Glasgow – including appraisal, development, and performance requirements.
• Deputise as required for the Head of Marine Personnel Operations in their absence.
• Manage the end-to-end seafarer journey in relation to disciplinary and Personnel matters - ensuring compliance against P010 procedures and regulatory requirements.
• Manage Standards for Training, Certificate and Watchkeeping Convention (STCW) including certification requirements by rank, updates as well as ensuring greater knowledge and understanding within the local manning team.
• Attend and represent the Company as required, at network and client functions, with a focus on continually developing professional network both in the UK and internationally.
• Occasional travel as required to group Company and client offices.

Other tasks and adhoc project work as deemed necessary and relevant by the Company

Candidate Requirements:

• Degree qualified or equivalent experience within the crewing sphere
• Marine Crewing and management
• Stakeholder management
• Client engagement
• Extensive experience in the maritime industry – with an ability to work in a global manning team with shared goals and objectives.
• Extensive knowledge and understanding of regulatory frameworks including MLC, ISM, STCW amongst others.
• Extensive experience managing both internal and external stakeholders, with an ability to influence and negotiate as required.
• Proven client facing/customer service skills with experience managing complex and challenging situations.
• Proven experience delivering against KPI’s/SLAs with a focus on client engagement and deliverables.
• Demonstrable experience in developing teams and building awareness of our culture and values within the business.

Closing date: 29th Nov 2024