Key Responsibilities

Product Manager: Amadeus GDS & Productivity Suite

• Lead administrator for agency offline booking workflows
• Managing PCC/OID settings for consistent workflows in all markets
• Managing multi-national users though Amadeus LSS / LSM
• Supporting GDS booking scripts/smart-flows for online customers and NDC flows
• Working with online automation systems such as Compleat or IQCX
• Rolling out new product enhancements across the business

Product Manager:  Unit4 Central Command mid/back-office & ERP

• Own the product development roadmap for features and enhancements
• Be knowledge specialist for all associated Unit4 integrations and workflows
• Managing projects to bring in new workflows and ERP productivity enhancements
• Provide 2nd level internal user support for system
• Ensuring booking data is invoicing in a timely and accurately manner
• Reducing manual transactional errors through continuous improvement
• Sunsetting legacy system features to aid productivity

Product Manager: Consort (Clyde Travel proprietary desktop):

• Working with Clyde SMT to shape product roadmap for Consort
• Technology team product lead for this customer facing core system
• Work with developers to resolve bugs and test frequent sprint releases
• Become knowledge specialist for our Compas crewing to Consort API integration

Supporting Responsibilities:

• Provide 2nd level support for customers and colleagues on core Clyde Travel systems
• Diagnose and troubleshoot problems with all travel booking platforms
• Collaborating to onboard new external customers onto Clyde technology systems
• Setting up new internal users across all Clyde agent booking systems
• Collaborating with other departments to drive efficiencies across the business    
• Reducing system errors through proactive monitoring and system checks
• Managing technical supplier failure/disruption or notifications
• Providing internal or external training for systems you product manage
• Documenting processes and creating consistency in workflows

Candidate Requirements

• Exceptional experience using Amadeus GDS and Productivity Suite
• A deep knowledge of travel invoicing software, processes, and system administration
• Or experience using unit4 Central Command mid-office system or Unit4 ERP
• Good understanding of airline BSP/ARC transactions and processes
• Demonstrable understanding of core Amadeus GDS workflow products
• Have a good understanding of Amadeus NDC workflows
• Knowledge of PCI compliance and working with virtual cards and customer credit cards
• Good understanding of GDPR and working with protected personal data
• Understanding of travel market nuances and experience working with multiple invoicing currencies
• Previous experience working in a technical support/corporate reservations
• Advanced knowledge of MS Office/365 products and automation workflows
• Experience of dealing with BSP/ARC will greatly benefit the job holder
• Experience configuring supporting other travel technology systems (rail, hotel, other)
• Previous experience implementing new customers onto travel systems
• Previous experience working within the Marine or Energy travel industry
• Worked to ISO9001 process standards within travel
• Previous experience using support software such as Freshdesk/Service
• Knowledge and usage of project management software such as Monday.com
• Previous experience using process mapping software such as Nintex Promap
• Passionate about great customer service and experience
• A love for solving technical or workflow problems
• Comfortable working independently or collaborating with colleagues
• Excellent communication skills

Closing date: 4th Apr 2025