Key Responsibilities

Product Manager & lead system administrator for:

• Confirm multi-currency hotel payments
• Umbrella Faces GDPR compliant traveller profiles and integrations
• Multiple rail booking systems such as Evolvi, SilverRail, Trainline
• Concur Compleat a GDS automation platform
• Multiple Amadeus GDS products (ADTD, B2B Wallet, Offers, Margin Manager, Marine Doc Gen, ATC)
• Secondary reservation systems; Travelport & Sabre
• Data reporting portals such as Agentivity and Travelogix
• Implementing new product enhancements for these systems
• Leading projects involving these systems to deliver increased automation and efficiencies
• Provide 2nd level support for customers and colleagues on core Clyde Travel systems
• Providing internal or external training for products in your portfolio
• Global consortia workflows and technology for our Nordic customers

Supporting Responsibilities:

• Supporting colleagues with Atriis, Cytric or Concur booking system queries where applicable
• Supporting technical colleagues with Amadeus GDS settings and Productivity Suite
• Supporting the technical team colleagues with Clyde Travel’s proprietary system, Consort
• Supporting colleagues with back-office and ERP workflows and data hand-offs
• Supporting NDC workflows and queries
• Supporting colleagues in setting up new internal users across all Clyde agent booking systems
• Collaborating to onboard new external customers onto Clyde technology systems
• Collaborating with other departments to drive efficiencies across the business    
• Diagnose and troubleshoot problems with all travel booking platforms
• Manage any technical supplier failure/disruption or notifications
• Ensure all booked transactions flow into invoicing system in a timely and accurately manner
• Documenting processes and creating consistency in workflows

Candidate Requirements

• SVQ / National Diploma/Certificate in a business discipline preferred, minimum sound Higher Education
• Substantial experience supporting core Corporate/Marine travel agency systems
• Administrator experience using booking automation systems (Compleat, IQCX, etc)
• Advanced Amadeus GDS preferred, Galileo and Sabre knowledge welcomed
• Some previous experience working with online booking systems (Cytric, Atriis, Concur)
• Previous experience working in a technical support/corporate reservations
• Knowledge of PCI compliance and working with virtual cards and customer credit cards
• Good understanding of GDPR and working with protected personal data
• Project management experience managing customer or product implementations
• Previous experience implementing new customers onto travel systems
• An “automation first” mindset to removing manual work and tasks
• Passionate about good customer service and experience
• Comfortable working independently or collaborating with colleagues
• Advanced knowledge of MS Office/365 products and automation workflows
• Experience of dealing with BSP/ARC will greatly benefit the job holder
• Previous experience working within the Marine or Energy travel industry
• Having worked to ISO9001 process standards within travel
• Previous experience using support software such as Freshdesk/Service
• Knowledge and usage of project management software such as Monday.com
• Previous experience using process mapping software such as Nintex Promap
• Excellent communication skills

Closing date: 4th Apr 2025